Device Alive for Blackberry Pearl 3G 9100daweb.jpg[BACK]

 

Installing Device Alive will only takes a few minutes per device. Please follow the setup process outlined below for all BlackBerry Torch phones on display in your store/kiosk.

 

Setup Instructions (please print to have with you during setup)

1.       BEFORE YOU START: If this is a new phone out of the box, please complete the phone setup process first and set the phone down for at least 20 minutes to allow it to completely configure itself before installing Device Alive.

 

2.       Make sure that the display plaque is prepared with constant power as Device Alive runs constantly & will deplete a battery in approximately 3.5 hours if not powered.

 

3.       Secure the MicroSD card that came with the device and adapter to access the microSD card from to a computer with internet access in the back room of the store. *The device came with a 4GB microSD card. Please use this card to load Device Alive.

 

4.       Download and print the instructions in the document Device_Alive_Instructions_BlackBerry_Pearl_3G_9100.pdf to have with you during the install process

 

5.       Download the application file package BlackBerryPearl3G9100.zip and follow the instructions.

 

6.       IMPORTANT: Be sure top power cycle the phone by removing the battery immediately after install (important to fully shut down the phone rather than do the partial shut off by pressing the red button). The Device Alive application will NEED TO BE STARTED MANUALLY FOLLOWING THE REBOOT by selecting the MENU key, then enter the DOWNLOADS folder and selecting Device Alive.

 

7.       Remove the microSD card from the device and repeat this process for all other BlackBerry Pearl 3G 9100 devices in your store.

 

8.       Store Memory Card in a safe place to use for future Device Alive launches

 

FREQUENTLY ASKED QUESTIONS:

 

Q: Why doesn't Device Alive run automatically when the phone restarts?

A: A bug in the firmware for the phone has resulted in this feature not function for the Pearl. To start the application manually, select the MENU button on the phone, go to the DOWNLOADS folder and select Device Alive.

 

Q: How do I stop the program from running?

A: The Device Alive application is designed to run continuously, so there is no way to disable the program.

 

Q: How do I restart/repair a phone that is experiencing issues?

A: Power cycling the phone will automatically restart Device Alive when the phone re-starts

 

Q: How do I reset the device?

A: Power cycling the phone by holding down the red power button or by pulling the battery will restart the device. Device Alive will start automatically after about 45 seconds after the full boot up cycle.

 

Q: The backlight is off and the screen is dark?

A: If a user selects Exit Demo and goes out to the phone OS, the backlight can go off while in this mode. Device Alive will automatically resume after a 2 minute delay and will turn the screen back on.

 

Q: How do I uninstall the Device Alive application?

A: Select Exit Demo option from the Device Alive main menu, swipe to the Download panel, press and hold the Device Alive icon and select Delete. The phone will be rebooted as part of the delete process.

 

Q: An Application Permissions prompt continually appears requesting 'The application Device alive is attempting to reset the security timer'. How do I stop it from appearing?

A: First check the 'Don't ask again' option, then select Allow and the prompt should stop appearing.

 

Q: How do I perform a factory reset on the device?

A: Select Exit Demo option from the Device Alive main menu, in the BlackBerry OS press the MENU, then SETUP then OPTIONS and scroll down and select Security Options, then select Security Wipe. Be sure to check the User Installed Applications option before proceeding. Enter the word blackberry in the space provided and then select Wipe to proceed.