Device Alive for Blackberry Curve 3G 9300 - OS 6.0 Update 
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Installing Device Alive will only takes a few minutes per device.
Please follow the setup process outlined below for all BlackBerry Torch phones
on display in your store/kiosk.
Setup Instructions (please
print to have with you during setup)
1.
BEFORE YOU START: If this is a new phone
out of the box, please complete the phone setup process first and set the phone
down for at least 20 minutes to allow it to completely configure itself before
installing Device Alive. Be sure the device has OS 6.0
installed prior to installoing the demo. Instructions for updating the device
to OS 6.0 are included in the PDF file below.
2.
Make sure that the display plaque is prepared with
constant power as Device Alive runs constantly & will deplete a
battery in approximately 3.5 hours if not powered.
3.
Secure the MicroSD card that came with the device and
adapter to access the microSD card from to a computer with internet access in
the back room of the store. *The device came with a 4GB microSD card. Please
use this card to load Device Alive.
4.
Download and print the instructions in the document Device_Alive_Instructions_BlackBerry_Curve_3G_9300_6.0.pdf
to have with you during the install process
5.
Download the application file package BlackBerryCurve9300-OS6.zip and
follow the instructions.
6.
IMPORTANT: Be sure top power cycle the phone
by removing the battery immediately after install (important to fully
shut down the phone rather than do the partial shut off by pressing the red
button) and the Device Alive application will start automatically when
the phone boots up after about 1-2 minutes.
7.
Remove the microSD card from the device and repeat this
process for all other BlackBerry Curve 3G 9300 devices in your
store.
8.
Store Memory Card in a safe place to use for future
Device Alive launches
FREQUENTLY ASKED QUESTIONS:
Q:
How do I stop the program from running?
A: The Device Alive application is designed to run continuously, so there is no way to disable the program.
Q: How do I restart/repair a phone that is experiencing issues?
A: Power cycling the phone will automatically restart Device Alive when the phone re-starts
Q: How do I reset the device?
A: Power cycling the phone by holding down the red power button or by pulling the battery will restart the device. Device Alive will start automatically after about 45 seconds after the full boot up cycle.
Q: The backlight is off and the screen is dark?
A: If a user selects Exit Demo and goes out to the phone OS, the backlight can go off while in this mode. Device Alive will automatically resume after a 2 minute delay and will turn the screen back on.
Q: How do I uninstall the Device Alive application?
A: Select Exit Demo option from the Device Alive main menu, swipe to the Download panel, press and hold the Device Alive icon and select Delete. The phone will be rebooted as part of the delete process.
Q: An Application Permissions prompt continually appears
requesting 'The application Device alive is attempting to reset the security timer'.
How do I stop it from appearing?
A: First check the 'Don't ask again' option, then select Allow and the prompt should stop appearing.
Q: How do I perform a factory reset on the device?
A: Select Exit Demo option from the Device Alive main
menu, in the BlackBerry OS press the MENU, then SETUP then Options
and scroll down and select Security Options, then select Security
Wipe. Be sure to check the User Installed
Applications option before proceeding. Enter the word blackberry
in the space provided and then select Wipe to proceed.