Device Alive for Blackberry Torch 9800daweb.jpg[BACK]

 

Installing Device Alive will only takes a few minutes per device. Please follow the setup process outlined below for all BlackBerry Torch phones on display in your store/kiosk.

 

Setup Instructions (please print to have with you during setup)

1.       BEFORE YOU START: If this is a new phone out of the box, please complete the phone setup process first and set the phone down for at least 20 minutes to allow it to completely configure itself before installing Device Alive.

 

2.       Make sure that the display plaque is prepared with constant power as Device Alive runs constantly & will deplete a battery in approximately 3.5 hours if not powered.

 

3.       Secure the MicroSD card that came with the device and adapter to access the microSD card from to a computer with internet access in the back room of the store. *The device came with a 4GB microSD card. Please use this card to load Device Alive.

 

4.       Download the BlackBerryTorch9800.zip file to a new directory on the desktop of the PC.

a.       Right Click on the above link to download the file

b.       Select the Save Target As option

c.       In the Save As menu, choose Desktop then choose Create New Folder and name it BlackBerryTorch9800

d.       Select Save to download the file into the new folder

 

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5.       Once the file download is complete, open the new folder on the Desktop where you downloaded the file

 

6.       Right-click on the BlackBerryTorch9800.zip file and select Extract all then select Next in the wizard. If not displayed by default, select Browse option to unzip the file into the newly created BlackBerryTorch9800 folder on the desktop. Select Next to extract.

 

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7.       Once unzipped, insert the microSD card into the PC card reader:

a.       If a window pops-up, select the Open to View Files option

b.       If there is no pop-up, use Explorer to manually navigate to the card and open it

c.       Delete any files on the SD card

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8.       Copy the entire unzipped 'demo' folder onto the SD card (the card will not store all the files at the root level, they need to be contained in the folder)

 

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9.       Remove the back of the phone and insert the SD card (there is no need to remove the battery, the slot is available without doing so). BE SURE TO ALIGN THE CARD WITH THE INDICATOR ON THE PHONE AND TO FULLY INSERT THE CARD.

 

10.    On the BlackBerry Torch 9800, navigate to the installer file:

a.       Swipe to the right to the MEDIA panel. Press the BlackBerry button (next to the green call button), then tap Explore

b.       Select the Media Card and open the demo folder that you copied to the card

c.       Enter the letter J in the Search: box to locate the file Device_Alive.jad

d.       Select the Device_Alive.jad file to start the install

e.       Select the Download option (ignore the Set Application Permissions option)

f.       At the Application Permissions screen, select YES to grant trusted application status

g.       The install process can take several minutes to complete. The progress bar will reach the end, but it may still take several minutes until all files are copied and internal install processes are completed. Please be patient and wait for the confirmation of the completed install. If the backlight goes off, press the back key or spacebar to turn it back on & check the status of the download.

h.       When the install is complete, the Device Alive will start and a second Application Permissions prompt for the security timer will appear. Be sure to select the 'Don't Ask Again' check box option before selecting the Allow button.

i.        Upon completion of the install process, the Device Alive application will start.

j.        Select 'Exit Demo' to put the application in the background

 

11.    IMPORTANT: Be sure top power cycle the phone by removing the battery immediately after install (important to fully shut down the phone rather than do the partial shut off by pressing the red button) and the Device Alive application will start automatically when the phone boots up after about 1-2 minutes.

 

12.    Remove the microSD card from the device and repeat this process for all other BlackBerry Torch 9800 devices in your store.

 

13.    Store Memory Card in a safe place to use for future Device Alive launches

 

FREQUENTLY ASKED QUESTIONS:

 

Q: How do I stop the program from running?

A: The Device Alive application is designed to run continuously, so there is no way to disable the program.

 

Q: How do I restart/repair a phone that is experiencing issues?

A: Power cycling the phone will automatically restart Device Alive when the phone re-starts

 

Q: How do I reset the device?

A: Power cycling the phone by holding down the red power button or by pulling the battery will restart the device. Device Alive will start automatically after about 45 seconds after the full boot up cycle.

 

Q: The backlight is off and the screen is dark?

A: If a user selects Exit Demo and goes out to the phone OS, the backlight can go off while in this mode. Device Alive will automatically resume after a 2 minute delay and will turn the screen back on.

 

Q: How do I uninstall the Device Alive application?

A: Select Exit Demo option from the Device Alive main menu, swipe to the Download panel, press and hold the Device Alive icon and select Delete. The phone will be rebooted as part of the delete process.

 

Q: An Application Permissions prompt continually appears requesting 'The application Device alive is attempting to reset the security timer'. How do I stop it from appearing?

A: First check the 'Don't ask again' option, then select Allow and the prompt should stop appearing.

 

Q: How do I perform a factory reset on the device?

A: Select Exit Demo option from the Device Alive main menu, in the BlackBerry OS press the All option in the UI, then select Options (not setup) and scroll down and select Security, then select Security Wipe. Be sure to check the User Installed Applications option before proceeding. Enter the word blackberry in the space provided and then select Wipe to proceed.