Device Alive [BACK]

HP Veer

AT&T Store Setup Instructions

Device Alive will be automatically set up for demo purposes using a special code, please see the instructions below.

Be sure to follow the instructions explicitly so that the device sets up specifically for the Veer, DO NOT sign in with profiles that were used for previous devices like the Pre Plus or Pixi or it will automatically download the wrong demo application. If this occurs, see FAQ resolution below to resolve it.

Following completion of the profile setup process, be sure to start Device Alive the first time manually by selecting the DA icon from the phone menu, after this the application will run continuously and start automatically when the phone boots.

Instructions: HP Veer Demo Mode Setup

FAQ:

Q: A previous version of the Device Alive application for the Pre Plus or Pixi is running on the Veer?

A: Be sure to follow the instructions for the Veer exactly to download and install the correct version of the DA application and be sure NOT to sign in with any profiles that were created/used for the previous devices. If old profiles are used, it will automatically download the version of the application for the old device. If this occurs, perform a HARD RESET on the Veer and step through the instructions in the instructions document linked to above on this page.

Q: Why doesn't Device Alive start automatically when the phone is booted?

A: Be sure Device Alive has been run the first time by starting it manually using the Device Alive icon on the phone menu. This may also be necessary to reset the application if the battery is pulled from the phone, starting Device Alive manually will reset the application to start automatically thereafter.

Q: Why does the application update and/or download videos processes take so long or fail to complete?

A: It is important to be sure that you have temporarily set up a Wi-Fi connection on the phone, or that you have a live SIM card inserted and high-quality network coverage in order to be able to complete the download. This connection is only required during the setup or upgrade process and the application will run normally without any connection.

Q: Why does the Device Alive keep asking me to download videos?

A: When the videos on the phone are deleted or a new set of videos are available, the Device Alive application will automatically prompt you to download a new set. If the videos have been deleted from the phone, the Get Videos screen will only allow you to proceed into the application once videos have been downloaded. If new videos are available to replace the ones currently on the device, the Get Videos screen will allow you to select the LATER option to proceed to the application using the existing videos and to download at a later time, but it will periodically display the Get Videos screen until the newer videos are downloaded. You can re-display the Get Videos screen by power cycling the phone and allowing Device Alive to automatically restart.

Q: Why can't I connect to setup or update the Device Alive application?

A: It is possible that the SIM in the device is not enabled for data access and will therefore not be able to connect and download the required components. If that is the case, you can use the COU system to request that the SIM be enabled for data connections. Alternately, you can connect to the store Wi-Fi network to complete the process, just be sure to disconnect from the network once you are finished with the setup or upgrade.