Device Alive
[BACK]
HTC Inspire
Setup Instructions (please print to have with you during setup)
1. Make sure that all
your stores are prepared with the device and are connected to constant power as
Device Alive runs constantly and will deplete a battery in approximately 3.5
hours
2. Turn on the phone
and follow the instructions in the devicealive_instructions_htc_inspire.pdf
to set up a Google Account for the phone and install Device Alive.
3. OPTIONAL: In areas with
EDGE coverage or low signal, you can enable Wi-Fi on the phone to speed the
process of downloading content:
a. Select the HOME button on the phone to open a list
of available applications
b. Find and select SETTINGS then WIRELESS CONTROLS
c. Turn the Wi-Fi option to ON and let it scan for available networks
d. Under Wi-Fi Settings Select your store Wi-Fi
network from the list that appears at the bottom of the screen, enter the
username and password, then select CONNECT
e. Once connected,
select the HOME button on the phone
to return to the main screen
f. BE SURE
TO TURN OFF WI-FI WHEN YOU COMPLETE THE DOWNLOAD STEP (STEPS PROVIDED BELOW)
4.
If you used the Wi-Fi network, turn it off once the videos are downloaded
using these steps:
a. Select the HOME button on the phone to open a list
of available applications
b. Find and select SETTINGS then WIRELESS CONTROLS
c. Turn the Wi-Fi option to OFF
d. Select the HOME button on the phone to return to
the main screen
e. Device Alive will
resume automatically after 2 minutes
Check back here for answers to FAQs and workarounds to
any issues that might come up on the device.
FAQs:
Q: What is demoFLO and why is
Device Alive telling me to install it?
A: DemoFLO is an application that works with Device Alive to populate contacts, accounts, content and media on the display phone to show customers how the phone really looks. They are two separate applications that are downloaded from Android Market and installed alongside Device alive. Instructions for doing so are included in the document above. If demoFLO is not installed, Device Alive will prompt you to do so.
Q: When I go to Market
to download the application, why does it prompt me to add my Google Account?
A: Android Market
requires a Google Account to be set up to access the applications catalog. If
you did not set this up as part of the first-time setup of the phone, you can
add it now by selecting Register new
account.
Q: Why do I keep getting error messages when I try to select Load Videos in setting up the application?
A: This function requires a stable 3G mobile connection or a capable Wi-Fi network to be able to download the video content. Move to a location with strong 3G coverage and try again, or connect to a Wi-Fi Network to complete the download. The application does not require network access once the download is completed.
Q: How come I cannot download Device Alive from Android
Market? The screen just says "starting download" but doesn't show any
progress and never finishes.
A: This situation will occur when the COU SIM has a
download restriction. Since the Device Alive application is downloaded from
Android Market, restrictions or blocking will prevent the download process. Please
remove the block in order to facilitate download of Device Alive and the
associated videos. If for security reasons, you are required to block
downloads, you can enact that restriction after the Device Alive application
and the Device Alive videos have been loaded.
Q: How do I stop the program from running?
A: The Device Alive application is designed to run
continuously, so there is no direct method to shut it down.
Q: How do I restart/repair a phone that is experiencing
issues?
A: Power cycling the phone will automatically restart the
Device Alive application when the phone starts up
Q: How do I uninstall Device Alive?
A: If you are in the
application, select Exit Demo to go
to the phone OS, then select HOME, Settings then SD Card & Storage. Go to the Factory Data Reset option and select it, then click on the Reset Phone and Erase Everything options
Q: Why does the virtual keyboard sometimes display on top of the application?
A: This is caused by pressing and holding the HOME or MENU buttons down. The back button on the phone will remove it. Avoid long-pressing these buttons.