Device Alive[BACK]

Palm Pixi Plus

AT&T Store Setup Instructions

Device alive will be automatically placed on the Palm device when it is set up for demo purposes with the pre-configured store profile account.

Instructions: Palm Pixi Profile Setup

Following completion of the profile setup process, be sure to start Device Alive the first time manually by selecting the DA icon from the phone menu, after this the application will run continuously and start automatically when the phone boots.

FAQ:

Q: I set up the Pixi with the incorrect profile. How do I reset the device so I can enter the pre-configured profile?

A: Follow these instructions to wipe the Pixi and set up the correct profile.

FAQ:

Q: Why doesn't Device Alive start automatically when the phone is booted?

A: Be sure Device Alive has been run the first time by starting it manually using the Device Alive icon on the phone menu. This may also be necessary to reset the application if the battery is pulled from the phone, starting Device Alive manually will reset the application to start automatically thereafter.

Q: When I enter the username and password for the Palm profile it says they are incorrect. How can I check if I used the right phone number in the username?

A: Go to the Store Locator on the AT&T website and look up the number for your AT&T store location. Be sure that is the number that is used as part of the username parameter when signing in to the profile.

Q: Why does the application update and/or download videos processes take so long or fail to complete?

A: It is important to be sure that you have temporarily set up a Wi-Fi connection on the phone, or that you have a live SIM card inserted and high-quality network coverage in order to be able to complete the download. This connection is only required during the setup or upgrade process and the application will run normally without any connection.

Q: Why does the Device Alive keep asking me to download videos?

A: When the videos on the phone are deleted or a new set of videos are available, the Device Alive application will automatically prompt you to download a new set. If the videos have been deleted from the phone, the Get Videos screen will only allow you to proceed into the application once videos have been downloaded. If new videos are available to replace the ones currently on the device, the Get Videos screen will allow you to select the LATER option to proceed to the application using the existing videos and to download at a later time, but it will periodically display the Get Videos screen until the newer videos are downloaded. You can re-display the Get Videos screen by power cycling the phone and allowing Device Alive to automatically restart.

Q: Why can't I connect to setup or update the Device Alive application?

A: It is possible that the SIM in the device is not enabled for data access and will therefore not be able to connect and download the required components. If that is the case, you can use the COU system to request that the SIM be enabled for data connections. Alternately, you can connect to the store Wi-Fi network to complete the process, just be sure to disconnect from the network once you are finished with the setup or upgrade.

Q: Do I use the same URL for manual setup to get the application for the Pre Plus and Pixi devices?

A: Yes. The same application file runs on both the Pre Plus and Pixi phones and will adjust to the specific parameters of each device.