Device Alive for Samsung Infuse
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Device
Alive is a great tool to communicate the key features of the Infuse to
customers via Feature Lists & compelling Video Tours.
Choosing
Explore the Phone on Device Alive
allows customers and sellers to interact with all the phone capabilities from
the phone menus.
Successful
sellers are leveraging the Device Alive videos as part of the sales process to
show off a guided tour of many of the capabilities.
Print
the instructions from the devicealive_instructions_samsung_infuse.pdf
here to have with you during setup.
Check back here for answers to FAQs and workarounds to
any issues that might come up on the device.
FAQs:
Q: The screens and video for the application don't seem
to be the right size for the phone?
A: It is possible that
the incorrect application has been installed and is running an application for
another phone model. Follow the instructions below to uninstall the
application, then go through the setup process again and be sure to select and
install the correct version of the application for the particular model of
phone.
Q: The videos contain content for the wrong model of
phone?
A: It is possible
that the incorrect application has been installed and is running an application
for another phone model. Follow the instructions below to uninstall the
application, then go through the setup process again and be sure to select and
install the correct version of the application for the particular model of
phone.
Q: When I go to Market
to download the application, why does it prompt me to add my Google Account?
A: Android Market
requires a Google Account to be set up to access the applications catalog. If
you did not set this up as part of the first-time setup of the phone, you can
add it now by selecting Register new
account and set it up using the Gmail credentials.
Q: Why do I keep getting error messages when I try to select Load Videos in setting up the application?
A: This function requires a stable 3G mobile connection or a capable Wi-Fi network to be able to download the video content. Move to a location with strong 3G coverage and try again, or connect to a Wi-Fi Network to complete the download. The application does not require network access once the download is completed.
Q: How come I cannot download Device Alive from Android
Market? The screen just says "starting download" but doesn't show any
progress and never finishes.
A: This situation will occur when the COU SIM has a
download restriction. Since the Device Alive application is downloaded from
Android Market, restrictions or blocking will prevent the download process.
Please remove the block in order to facilitate download of Device Alive and the
associated videos. If for security reasons, you are required to block
downloads, you can enact that restriction after the Device Alive application
and the Device Alive videos have been loaded.
Q: How do I stop the program from running?
A: The Device Alive application is designed to run
continuously, so there is no direct method to shut it down.
Q: How do I restart/repair a phone that is experiencing
issues?
A: Power cycling the phone will automatically restart the
Device Alive application when the phone starts up
Q: How do I uninstall Device Alive?
A: If you are in the
application, select Exit Demo to go
to the phone OS, then select HOME, Settings then SD Card & Storage. Go to the Factory Data Reset option and select it, then click on the Reset Phone and Erase Everything options
Q: Why does the virtual keyboard sometimes display on top of the application?
A: This is caused by pressing and holding the HOME or MENU buttons down. The back button on the phone will remove it. Avoid long-pressing these buttons.